Check out our FAQs!
When will my order be delivered?
On working days, orders delivered before noon are completed and shipped the same day. Orders placed after noon will be postponed to the next day.
If you choose DPD or Itella Smartpost parcel delivery, your parcel will usually arrive one working day after placing the order. However, our partners also experience delays, which can lead to delays in delivery of up to five business days. We will definitely notify you by e-mail in case of problems with deliveries.
After completing the order and handing over the package to the service provider, we will also send the information package number and tracking of the consignment.
What is specialty coffee (specialty coffee)?
The difference between specialty and commodity coffee is not absolutely straightforward. Specialty coffee is defined by the quality of the coffee (above 80, on a 100 point scale). But specialty coffee is much more than that.
Many specialty coffee roasteries form relationships with the farms, washing stations, and co-operatives they buy from, whether they buy directly from farmers or from specialist green coffee companies. Specialty coffee is always of a better quality and farmers are paid far above the commodity price.
Are our coffees organic or not? Fairtrade (fair trade)?
Some of our coffees are certified organic, but not necessarily labelled as such because our roastery is not.
Specialty coffee growing standards often go above what is needed for organic certification, but not always certified because of the costs involved.
We don’t necessarily buy “Fairtrade” coffee, instead we buy traceable coffees with ethical buying practices. By selling to the specialty coffee market farmers can earn more than fair trade prices for their coffee.
How do we source our coffees?
We currently source our coffees in a variety of ways. We mostly buy from trusted green coffee buyers and importers, who are transparent about their costs and the prices paid to the farmers.
What is the difference between washed and natural coffees?
“Washed” or “natural” coffees refers to the processing of the coffee from the small fruit it is on a tree to the dried seed that is ready for shipping.
The hard and fast rule is that natural coffees are more fruity and funky, whereas washed coffees are cleaner with lighter bodies — but like all rules, this one is best when broken.